Privacy Policy

This privacy policy is provided for the website and the application managed by AmpereOne S.r.l., with registered office in Italy.

Who is the Data Controller? The Data Controller is the entity that decides the purposes and methods of processing your personal data. In other words, it is the entity legally responsible for how your data is collected, used, and protected.

The Data Controller is:

• AmpereOne S.r.l.
• VAT / Tax code: 01332710860
• Via Patti 12, 94013 Leonforte (EN), Italy
• Controller e-mail: info@ampereone.it

For any privacy-related matter, you may contact the Controller at info@ampereone.it. We will be happy to clarify any questions you may have about the processing of your data.

The Controller may collect the following types of data:

• technical browsing data (IP address, browser, language);
• data collected through cookies (see the Cookies section);
• data provided through the contact forms;
• personal data voluntarily provided through the connected app, such as email and phone number.

Data is processed for the following purposes:

• Responding to user requests: when you contact us through the site forms, chat, or app, we use your data to provide support, information about our services, quotes, or to handle partnership inquiries.
• Providing the features of the website and the app: your data is necessary to allow you to browse the site, register, rent a Power bank, view available stations, and use all the features of the service.
• Producing usage statistics in anonymous form: we analyze browsing data in aggregate and anonymous form to understand how the site is used, which pages are most visited, and how we can improve the user experience.
• Communicating with the user for informational or support purposes: we may send you communications regarding your account, service updates, notifications about ongoing rentals, or information on station availability.

The processing of personal data is carried out in compliance with applicable law, using the data provided by the user to send information, updates, promotions or communications. The user may object at any time to receiving such communications.

The processing of data is based on the following legal grounds:

• consent (marketing cookies, app communications);
• legitimate interest of the Controller;
• performance of a contract (app registration or service request).

Your data may be disclosed exclusively to entities that support us in delivering our services. Specifically:

• Hosting and infrastructure providers: companies that host our servers and ensure the security and availability of the site and app (e.g., cloud hosting providers, CDN services).
• Analytics providers: tools like Google Analytics that help us understand site traffic in an anonymous and aggregate form.
• App service providers: technical partners that support the operation of the mobile application and the rental system.
• Public authorities: exclusively in cases provided by law or upon order of the competent authorities.

All our providers are carefully selected and bound by contracts that ensure the protection of your data in compliance with the GDPR.

We retain your data only for the time strictly necessary for the purposes for which it was collected. Specifically:

• Contact and inquiry data: up to 2 years from the last interaction, to follow up on your requests and maintain a communication history.
• Account and app data: until you delete your account. You can request deletion at any time through the app or by writing to info@ampereone.it.
• Technical browsing data: retained for a maximum of 12 months, based on Google Analytics and other analytics tools settings.
• Chat data: retained for 12 months from the last interaction, to ensure continuity of the support service.

At the end of the retention periods, data is deleted or permanently anonymized.

The GDPR grants you a range of rights over your personal data. Here is what you can do in practice:

• Access: you can know at any time what personal data we hold about you and obtain a copy of it.
• Rectification: if your data is inaccurate or incomplete, you can request its correction or update.
• Erasure (right to be forgotten): you can request the deletion of your data when it is no longer needed for the purposes for which it was collected, or if you have withdrawn your consent.
• Restriction: you can request that the processing of your data be restricted, for example while we verify the accuracy of the data or the exercise of one of your rights.
• Objection: you can object to the processing of your data based on legitimate interest, including direct marketing.
• Portability: you can receive your data in a structured format and transfer it to another controller, if the processing is based on consent or a contract.

To exercise any of these rights, write to info@ampereone.it. We will respond within 30 days, as required by law. You also have the right to lodge a complaint with the Italian Data Protection Authority (www.garanteprivacy.it) if you believe that the processing of your data violates the law.